Cancelling an order
- You can cancel your order from My Orders while its status is "Order placed", before we start packing.
- Once packing has started, the order can't be cancelled from the app. Contact us and we'll do our best to help.
- We may cancel an order if items are unavailable, the address can't be reached, or we suspect fraud. You'll get a full refund for anything you've already paid.
Damaged, wrong or missing items
- Tell us within 24 hours of delivery. Include your order number and, where possible, a photo.
- We'll refund the item or send a replacement, whichever you prefer.
- For perishables such as milk, fruit and vegetables, please check them at the door and report problems the same day.
How refunds are paid
- Refunds always go back to your original payment method: UPI, card, netbanking or wallet.
- Your bank usually takes 5–7 working days to credit the money after we start the refund.
- Cash on Delivery orders are refunded by UPI or bank transfer to an account you give us.
Need help?
Call 9880223648 or email aaryasainextgenfoods@gmail.com.